SAFETY & POLICIES | M & M Premiere

Safety Policies

Your child’s safety is our primary concern at M & M.

We have put safety policies and precautions in place to ensure that your child is safe at all times.

Our drivers have

gone through extensive background checks,
clean driving history checks,
drug screening and CPR and First Aid certified.

When you entrust us with the lives of your little ones, know that we take this very seriously. All of our vehicles are

insured,
inspected daily,
and maintained to the highest possible standards.

Each van is equipped with

safety equipment,
communication equipment,
passenger emergency information sheets,
check on and check off (we ensure that no child is left on any or our vehicles)
and seat belts.

Parents are notified by text message when children are dropped-off at their destinations.
All drivers are aware of our “NO TEXTING” while vehicle is moving or at a stop light.
All vehicles are regularly maintained to achieve the highest standards of safety and comfort for our young passengers.
Again, we have all of the required permits, licenses and insurance per the State of Florida and the City of Orlando.
We monitor local news and radio for any last-minute school cancellations or delays. This will ensure that we take the necessary safety precautions in the event of adverse weather conditions. You will be alerted in the event this occurs.

female-driver-waiting-passengers-board-600nw-2294396505.jpg.webp

Policies

M & M Premiere Servicing has designed a set of rules to ensure the safety of every child entrusted in our care. We will make every effort to be mindful, courteous and respectful of each child and their parent/or guardian. However, we need the buy-in of each parent to ensure a consistent behavior plan.

Each rider will remain respectful at all times. Disrespect, Violence and bullying will not be tolerated.
All riders must be registered prior to pick-up.
To ensure safety, all alternate pick-up and drop-off destinations must be pre-planned.
Make sure the student is ready for pick-up 15 minutes before the Van is due to arrive, as the driver cannot delay the service by waiting for late students. Additional fees apply or unplanned wait time.

Make sure a responsible person is home to meet the Van 10-15 minutes before the drop-off time.
Communicate with the driver of any changes to transport that needs to be made on both a daily and ongoing basis (e.g. sickness, cancellation of after school activities, etc.)
Keep current contact detail of the Van Driver, School and Care facility on hand at all times. Please keep contact information current and up to date.
Inform the driver of any information that may affect the safe transport of your child. This is extremely important! (e.g. change in legal status of parent or guardian, restraining orders, custody order held by either parent, etc.)
Each rider must remain seated and in a safety belt at all times. No standing while vehicle is in motion.
To keep our vehicles in good condition no outside food or beverages will be allowed.

Student Policy

In order to ensure the safety of both students and M & M Premiere Servicing staff, we ask that your children understand and adhere to the following rules:

• All passengers should be ready to board the van when it arrives to pick them up. Please be on time. We want to make sure everyone reaches their destination in a timely fashion.

• Seat belts are to be worn at all times. Absolutely NO STANDING allowed when the shuttle is in motion.

• Keep volume of voice down as to not distract driver.

• Do not litter, write on or damage van in any way.

• Do not use inappropriate language.

• Always listen to driver or chauffeur’s instruction.

Rule Violations:

Any violations of these rules, for both drivers and students, will result in the following:

1st Violation – Verbal Warning

2nd Violation – Assigned Seating and Parent Notification

3rd Violation – 1 week Cancellation of M & M Services

4th Violation - Cancellation of M & M Services

Cancellation & Request Policy

For our regular weekly clients, M & M Premiere Servicing requires a 2-week cancellation notice. There is a $5 cancellation fee, for all non-contractual clients. This fee will apply to all customers who gives a notice within the 24-hour period. Any service cancelled less than 24 hours will be charged as follows:

50% of the service within 12 hours,
75% of the service within 6 hours and the entire fee after

If, your child is a no-show for the scheduled pick-up, the full fare will be charged to your account. If you should need to cancel please use the site as your first line, email as second line and text as final resort. Please give our staff 48 hours to respond to your request. If an account should be refunded, please allow 48-72 hours for the refund. We will notify you via email or text once transaction has been completed.

You are required to give a 2-week notice, if you should decide that our service doesn’t fit your families need. Failure to do so will require you to pay your weeks out. If you are dismissed from services and are found to be in violation of our policy, you forfeit any prepaid services.

Code of Civility Rules & Rider Rules

Do not send your child/children on the bus if he or she is not feeling well.
Please advise your child/children NOT to share their items (tablets, pencils, books, etc…)
No eating, drinking, shouting or offensive words on the bus are permitted.
We ask each child to respect each other on the bus. No bullying or calling names will be allowed.
It is required that the child must be ready 10 minutes prior to his pickup time. The bus driver will not wait.
Each student child must remain in his or her seat belt while the bus is in motion. Students are not allowed to move from their seats while bus is in motion.
Parents should notify us or the driver when their child will be absent and not riding on the bus. This will help with any delays.
Students must arrive to the stop on time.
Children should not distract the driver while the bus is in motion. Students are asked to refrain from loud conversations, throwing of any items and/or distracting the driver. Failure to follow bus or van rules will result in suspension and possible dismissal from the service.
Each child is responsible for their personal belongings. We will keep safe if anything was forgotten on the bus, but we are not responsible for any lost articles.